Privacy Policy
Introduction
Kirgo Casino is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, use our services, or interact with us in other ways.
We comply with applicable privacy laws in New Zealand, including the Privacy Act 2020. Please read this policy carefully to understand our practices regarding your personal data.
Data Controller Information
Kirgo Casino operates as the data controller for information collected through our website and services. We are responsible for determining how and why your personal information is processed.
For privacy-related inquiries, you may contact us using the details provided in the Contact Information section of this policy.
What Data We Collect
Personal Information
When you register with Kirgo Casino or use our services, we collect personal information including:
- Your name, date of birth, and contact details (email address and phone number)
- Your residential address and identification information for verification purposes
- Payment information, including banking details and transaction history
- Your account preferences and communication preferences
Technical Information
We automatically collect certain technical data when you access Kirgo Casino:
- IP address and device identifiers
- Browser type, operating system, and device information
- Pages visited, time spent on our website, and clickstream data
- Referring website addresses and outbound links
Gaming Information
To provide our gaming services, we collect:
- Gaming activity and wagering history
- Account balance and transaction records
- Deposits, withdrawals, and bonus activity
- Gameplay patterns and gaming preferences
How We Use Your Data
Kirgo Casino uses the information we collect for the following purposes:
- Creating and maintaining your account, and providing access to our gaming services
- Processing deposits, withdrawals, and other financial transactions
- Verifying your identity and age to comply with legal and regulatory requirements
- Communicating with you about your account, promotions, and service updates
- Personalising your experience and delivering tailored content and offers
- Detecting, preventing, and addressing fraud, abuse, and security incidents
- Complying with legal obligations, including anti-money laundering and responsible gambling requirements
- Analysing usage patterns to improve our services and website functionality
- Enforcing our terms of service and other agreements
Cookies and Tracking Technologies
Kirgo Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve site performance.
We use the following types of cookies:
- Essential Cookies: Required for website functionality, account access, and security
- Performance Cookies: Help us understand how you use our site and identify areas for improvement
- Preference Cookies: Remember your settings and choices to personalise your experience
- Marketing Cookies: Track your activity to deliver targeted promotions and content
You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to access certain features of Kirgo Casino.
Data Sharing with Third Parties
Kirgo Casino may share your personal information with third parties in the following circumstances:
- Service Providers: Payment processors, identity verification providers, and IT support vendors who assist us in operating our platform
- Regulatory Authorities: Gaming regulators, law enforcement, and other government agencies as required by law
- Fraud Prevention Partners: Organisations that help detect and prevent fraud and illegal activity
- Marketing Partners: Third-party marketers who assist with promotional campaigns (only with your consent)
We require all third parties to maintain appropriate security measures and use your data only for the purposes specified by Kirgo Casino.
Data Retention Period
Kirgo Casino retains personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
Specifically:
- Account information is retained while your account is active and for five years after account closure to comply with regulatory and anti-money laundering requirements
- Transaction records are retained for seven years as required by financial regulations
- Technical and usage data is typically retained for 12 months unless otherwise required
- Marketing preferences are retained until you opt out or request deletion
Your Rights
Under the Privacy Act 2020, you have the following rights regarding your personal information:
- Right of Access: You can request access to the personal information Kirgo Casino holds about you
- Right of Correction: You can request that we correct inaccurate or incomplete personal information
- Right of Deletion: You can request deletion of your personal information, subject to legal obligations we may have to retain it
- Right to Object: You can object to the processing of your information for marketing purposes
- Right to Data Portability: You can request a copy of your personal information in a structured, portable format
To exercise any of these rights, please contact us using the details provided in the Contact Information section below.
Security Measures
Kirgo Casino implements comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using industry-standard SSL/TLS protocols
- Secure storage of personal information with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training and confidentiality obligations
- Firewall and intrusion detection systems
While we employ strong security practices, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and maintain the confidentiality of your account credentials.
Changes to This Policy
Kirgo Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Any material changes will be communicated to you through our website or via email to the address associated with your account.
Your continued use of Kirgo Casino following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how Kirgo Casino processes your personal information, please contact us:
- Email: [email protected]
- Through our website: You can submit a privacy request through our website contact form
We are committed to responding to all privacy inquiries within 20 working days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Privacy Commissioner of New Zealand.
For more information about responsible gambling and our commitment to player protection, please visit our Responsible Gambling page. Our Terms and Conditions also contain important information about your use of Kirgo Casino.