Responsible Gambling

Our Commitment to Responsible Gambling

At Kirgo Casino, we believe that gambling should be enjoyable entertainment. We are committed to promoting responsible gambling practices and providing our players with the tools, information, and support they need to maintain control over their gaming activity.

We take our responsibility seriously and work continuously to prevent problem gambling. This commitment extends to all aspects of our operations, from the design of our platform to our customer support services.

Recognizing Problem Gambling

Problem gambling can affect anyone. It's important to recognize the warning signs early so that you can take action. If you or someone you know experiences any of the following, it may indicate a problem with gambling:

• Gambling more frequently or with larger amounts than intended
• Thinking about gambling constantly or planning the next gambling session
• Needing to gamble with increasing amounts to achieve the same excitement
• Feeling restless or irritable when trying to reduce or stop gambling
• Chasing losses by gambling more to recover money lost
• Lying to family members, friends, or therapists about the extent of gambling
• Jeopardizing relationships, education, or career opportunities due to gambling
• Borrowing money or using credit to fund gambling
• Experiencing financial difficulties or debts related to gambling
• Gambling to escape problems, anxiety, depression, or other negative emotions

Self-Assessment Questions

Ask yourself these questions to evaluate your gambling habits:

• Do you gamble longer than you planned?
• Have you borrowed money to gamble or to pay gambling debts?
• Has gambling affected your relationships, work, or studies?
• Do you feel the need to gamble with larger amounts to get the same enjoyment?
• Do you feel anxious or irritable when you're not gambling?
• Have you tried unsuccessfully to control or reduce your gambling?
• Do you gamble to escape problems or relieve stress?

If you answered yes to several of these questions, we encourage you to reach out for support or use our responsible gambling tools.

Setting Personal Limits

One of the most effective ways to maintain control is to set personal limits before you start playing. Kirgo Casino provides several tools to help you manage your gambling:

Deposit Limits

Set a maximum amount you are willing to deposit within a specified time period (daily, weekly, or monthly). Once you reach this limit, you will not be able to deposit additional funds until the period resets.

Loss Limits

Establish a maximum amount you are prepared to lose. This limit ensures you stop playing once you've reached your loss threshold, helping you protect your finances.

Time Limits

Set a maximum duration for each gaming session. You can choose time limits of 15 minutes, 30 minutes, 1 hour, or longer. When your time is up, you will be logged out automatically.

Wager Limits

Set limits on the amount you can wager per game or spin. This helps you control the pace of play and reduces the risk of significant losses in short periods.

You can adjust or modify these limits at any time through your account settings. If you wish to increase a limit, there may be a waiting period to allow for reflection.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, we offer self-exclusion and cooling-off options:

Cooling-Off Period

A temporary break from your account, typically lasting 24 hours to 6 weeks. During this time, your account will be suspended and you will not be able to access our platform. This is useful if you need a short-term break to reconsider your gambling habits.

Self-Exclusion

A longer-term commitment to stay away from gambling. You can self-exclude for a period of 6 months, 1 year, 5 years, or indefinitely. Once your self-exclusion period begins, you will not be able to open a new account with Kirgo Casino during this time, and we will not contact you with promotional offers.

To request a cooling-off period or self-exclusion, log into your account or contact our customer support team. Self-exclusion requests are processed immediately.

Reality Checks and Session Reminders

Our platform includes reality check notifications that appear periodically during your gaming session. These reminders show you:

• How long you have been playing
• How much you have spent
• Your current balance

Reality checks help you stay aware of your activity and make informed decisions about whether to continue playing. You can enable or adjust the frequency of these reminders in your account settings.

Protection of Minors

Kirgo Casino is strictly for adults aged 18 and over. We have zero tolerance for underage gambling and implement several measures to prevent minors from accessing our platform:

• Age verification is required during account registration
• Payment methods are checked to ensure they belong to an adult account holder
• We do not advertise our services to minors or in locations where minors are likely to be present
• We provide information to parents and guardians about gambling risks and monitoring tools

If you are aware of a minor who is gambling on our platform, please report it to us immediately through our website.

Helpful Resources and Support Services in Aotearoa New Zealand

If you need support or advice about gambling, several organizations in New Zealand provide confidential help:

Problem Gambling Foundation

The Problem Gambling Foundation provides free, confidential support and counselling services. You can contact them by:

• Phone: 0800 664 262 (free call, available 24/7)
• Text: 8393 (free text service)
• Email: [email protected]
• Website: www.pgf.nz

Gambling Helpline

The Gambling Helpline offers free counselling and support for people concerned about their own gambling or someone else's:

• Phone: 0800 654 655 (free call, available 8am to midnight, 7 days a week)
• Website: www.gamblinghelpline.co.nz

Gamblers Anonymous

Gamblers Anonymous is a peer-support fellowship for people who want to stop gambling. Meetings are held throughout New Zealand:

• Website: www.gamblersanonymous.org.nz

Department of Internal Affairs

The Department of Internal Affairs regulates gambling in New Zealand and provides information about responsible gambling:

• Website: www.dia.govt.nz

How to Get Help

Getting help is a sign of strength, not weakness. Here are steps you can take:

• Contact a helpline: Reach out to the Problem Gambling Foundation or Gambling Helpline using the contact details above. They provide free, confidential advice and can connect you with counselling services.
• Talk to someone you trust: Share your concerns with a family member, friend, or healthcare provider. They can offer support and help you take the next steps.
• Use our responsible gambling tools: Set limits, take a cooling-off period, or self-exclude from your account immediately through our platform.
• Seek professional counselling: Your general practitioner can refer you to specialized gambling counselling services or addiction support programs.
• Attend support groups: Organizations like Gamblers Anonymous offer peer support in a confidential environment.

Our Responsible Gambling Tools

Kirgo Casino provides a comprehensive suite of tools designed to help you stay in control:

• Account Limits: Set daily, weekly, or monthly limits on deposits, losses, wagers, and playing time through your account dashboard.
• Reality Check Notifications: Receive periodic reminders about your session duration and spending during gameplay.
• Cooling-Off Periods: Take a temporary break from your account without permanently closing it.
• Self-Exclusion: Permanently exclude yourself from Kirgo Casino and participating operators for a set period or indefinitely.
• Transaction History: Review all your deposits, withdrawals, and gaming activity to track your spending patterns.
• Customer Support: Contact our support team through our website if you need help managing your account or have questions about responsible gambling.

All of these tools are available to you at any time. We encourage you to use them proactively as part of your gaming experience.

Additional Information

For more details about our terms of service and privacy practices, please review our Terms and Conditions and Privacy Policy.

Gambling should be fun and entertaining. If it stops being enjoyable or starts causing problems, please reach out for help. We're here to support you, and many organizations stand ready to assist.